Privacy Policy

Effective Date: September 2025
Company: From Here Ltd

From Here Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

From Here Ltd is the “data controller” of the personal information you provide to us. This means we decide how your data is used and are responsible for keeping it safe.

Company name: From Here Ltd
Contact email: hello@fromhere.design

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services. Your data may be stored through Wix.com’s data storage, databases, and applications, on secure servers behind a firewall. For more information, see Wix’s privacy policy: https://www.wix.com/about/privacy.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: name, title.
Contact Data: email address, phone number, postal address (if provided).
Communications Data: your messages and enquiries when you contact us via forms or email.
Technical Data (collected automatically by Wix): IP address, browser type, operating system, device information, and usage patterns (pages visited, time spent).
Cookies & Tracking Data: small files stored on your device to enable site functionality, analytics, and security.

3. How We Use Your Personal Data

We use your information only when lawful to do so, for purposes including:

To respond to your enquiries and provide services you request
To manage and improve our website (analytics, troubleshooting, functionality)
To communicate with you, if you have opted in to receive updates
To comply with legal obligations

4. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

Contract: to provide you with services you request.
Consent: where you have clearly agreed (e.g., for marketing emails).
Legal obligation: where we must comply with the law.
Legitimate interests: for our business purposes, provided your rights are not overridden (e.g., website analytics, security).

5. Sharing Your Information

We do not sell your personal data. We may share it with:

Wix.com (our website host and processor)
Service providers we use to operate our website (e.g., analytics tools, email services)
Regulatory or legal authorities if required by law

If you use third-party apps or plugins on our Wix site (such as booking or chat features), those providers may also process your data under their own privacy policies.

6. International Transfers

Wix may store and process data in the United States, Israel, Ireland, South Korea, Taiwan, or other jurisdictions. Where data is transferred outside the UK, Wix ensures appropriate safeguards (such as the UK Addendum to the EU Standard Contractual Clauses).

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law. After that, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

You have the following rights under UK GDPR:

To access your data
To request correction of inaccuracies
To request deletion of your data
To object to or restrict processing
To request data portability
To withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at hello@fromhere.design

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies provided by Wix and third-party providers for essential site functions, analytics, and security. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated effective date.

If you have any questions about this Privacy Policy, please contact us.